BISP Fingerprint Issue Resolved and 938 Code Error Removed

The BISP (Benazir Income Support Programme) 938 fingerprint error caused a lot of problems for poor families in Pakistan. Many women, especially from villages, could not get their ₨13,500 payments because the system failed to match their fingerprints. This created stress and confusion for thousands of people. The problem happened due to old fingerprints, technical problems, or outdated CNIC data. But now, the government has solved the issue. From July 1, 2025, payments have restarted. In this article, we will explain what caused the error, how it was fixed, and what steps beneficiaries should follow to avoid problems.

Problem	Solution
Fingerprint not matching	NADRA biometric re-verification
Old or damaged fingerprints	Manual approval for affected individuals
Faulty machines at centers	New and better fingerprint scanners
Unupdated CNIC information	Update details at NADRA offices

What is BISP 938 Fingerprint Error?

The BISP 938 error is a problem that happens when a person’s fingerprint does not match the data in the NADRA system. This error mostly affected women and older people who work with their hands and have worn-out fingerprints. When they tried to collect their payment, the machine showed an error code 938, which meant the fingerprint could not be verified. People thought they were removed from the program, but that was not true. It was a system problem that the government has now solved.

BISP Fingerprint Issue Resolved by Government

The Pakistani government, along with NADRA and BISP, worked together to fix the fingerprint issue. Special complaint desks were set up at tehsil-level BISP offices. These helped the people who were facing this problem. NADRA also started biometric re-verification centers to help people with fingerprint mismatches. The government added new fingerprint scanners in HBL Konnect centers. For older women or people with repeated failures, BISP started allowing face verification or manual approval, so they could get their money without using fingerprints.

Main Causes of BISP 938 Fingerprint Error

There were many reasons why the 938 error happened. Most of the time, it was because fingerprints did not match with NADRA records. Sometimes the fingerprint machines were not working well or the internet connection was weak. If someone’s CNIC data was not updated, it also caused errors. In many cases, people tried too many times, and their CNIC got blocked. Below are some key causes:

Fingerprints were worn out or damaged.
CNIC data like address or marital status was not updated.
Machines at payment centers were faulty.
Using an unregistered SIM card created problems.

What Steps Should Beneficiaries Follow?

To solve this issue, BISP gave clear instructions for those who saw the 938 error. People had to first visit their nearest BISP tehsil office and give a complaint using their CNIC. After that, they had to go to a NADRA center to do fingerprint re-verification or a face scan. Then they waited 24 to 48 hours for the updated data to reach the BISP system. After this, they could go to a payment center again and try to withdraw the money. It is advised to avoid trying more than three times in a day to stop your CNIC from getting blocked.

BISP Payments Restarted in July 2025

Good news has come for all BISP beneficiaries. From July 1, 2025, all the problems related to the 938 fingerprint error have been fixed. People who could not get their ₨13,500 payment earlier can now collect it from their nearest payment center. Many women have already received their payments after updating their biometric data. If the fingerprint still does not match, they can try another payment center or visit again after the update. The machines are now working better, and the system is faster, making the whole process easier and quicker for everyone.

Tips to Avoid Fingerprint Issues in the Future

To prevent the 938 fingerprint error from happening again, beneficiaries should take some simple precautions. First, keep your hands clean and dry before scanning your fingerprints. Avoid applying oil, lotion, or cream before visiting the center. Always use the mobile SIM number that you registered with BISP. Visit the center during less busy hours to avoid waiting. Also, make sure your CNIC data is updated at NADRA regularly. These small steps can help make the payment process smooth and error-free.

Conclusion

In this article, we are sharing all the details about the BISP fingerprint issue resolved and the 938 error removal. Thousands of families can now easily get their ₨13,500 money from July 2025 after the government fixed the problem. It is important for all beneficiaries to keep their CNIC and biometric information updated and follow the right steps if issues appear again. The government is also working on better ways to verify people using face recognition and improved machines.

FAQs

Q1: Can I collect my payment without fingerprints now?
Yes, if your fingerprints fail many times, you may be allowed to use face verification or manual approval.

Q2: What should I do if my CNIC is blocked due to many failed attempts?
You should visit NADRA for biometric verification and then take the update slip to the BISP office for help.

Q3: Are the new scanners available at all payment centers?
Yes, the government has installed better fingerprint scanners at major BISP and HBL Konnect centers.

Q4: Can I change my mobile number for BISP verification?
Yes, but you must update the new number at your local BISP office to avoid verification problems.